Inlet: Improve Customer Experience and Lower Costs by Delivering Bills Electronically
Christopher Johnson, CEOAs technology advancements are reinvigorating the roots of every sector today, the payment processing and document management sphere is experiencing a similar transformation, owing to the increasing shift of customers to an ever-expanding group of digital channels. While paperless office operations have steadily become ubiquitous in organizations, consumer acceptance for paperless billing and statement delivery has been slow. Consumers want digital on their terms, and many businesses struggle to deliver. “We receive and store our music, photos and videos electronically, but when it comes to bills many consumers haven’t switched from old ways – paper delivered through the postal service – to new ways such as delivery to bank bill payment sites or storage apps,” states Christopher Johnson, CEO of Inlet. The problem increases when consumers have to upload documents themselves or go to multiple websites. The inconsistent user experience can frustrate and confuse consumers, thus damaging a company’s brand.
This is where Inlet, a secure digital document delivery firm, can help companies offer choice and convenience to consumers. Seeded by investments from Pitney Bowes and Broadridge Financial Solutions, Inlet is built on the expertise, trust, and security of these two trusted technology providers. Established in 2014, Inlet enables its clients to connect with their customers via a proprietary network of partner destinations and aids them to reach more than 33 million consumers at 6,500 financial institutions in the U.S. This network helps clients to send bills, statements, and marketing communications to any destination within the Inlet network.
Further, Inlet plays a critical role in enabling companies to go paperless, lower costs, speed up payment, and improve engagement. One of the most noteworthy features of the platform is that one integration into Inlet gives access to the financial institutions many billers aren’t reaching today and – with no additional technical work – includes destinations such as Google Drive, Microsoft OneDrive, and Dropbox in a seamless manner.
With this expanded delivery of eBills, the biller gets greater access to its consumers in channels they prefer and makes the experience more intuitive, automated, and frictionless. “We render tangible benefits to our clients through branded banking pages and improved customer service tools,” explains Johnson.
Our distribution network reaches over 33 million consumers and creates a unique, superior bill payment experience while simultaneously saving money for our customers
The firm also offers APIs in its portfolio to aid organizations in integrating their legacy infrastructure with the digital document delivery platform in a seamless manner, “and we are effectively delivering solutions for the utility and telecom markets,” states Johnson. In a nutshell, Inlet augments the IT team of its clients and enables them to focus on integrating new payment destinations.
For example, when the billing team at Sprint was tasked with growing paperless adoption, they implemented a program that generated industry leading results. Sprint’s collaboration with Inlet helped drive that success.
Scott Rice, Sprint’s Chief Information Officer, expanded on why Sprint selected Inlet. “As we expanded our customer self-service capabilities, we implemented a redesigned wireless invoice and quickly saw a need for digital document delivery technology to give Sprint customers the ability to choose their own delivery, payment and storage methods for their bills and statements. The Inlet digital document delivery integration gives our customers the choices they want without burdening IT with complex integrations. We like the future scalability that Inlet offers to Sprint and our customers”.
During its journey of four years, “Inlet has built the strongest delivery network of its kind. In 2019, we look forward to making it available to more and more billers, enabling them to save money and dramatically improve their customer’s bill payment experience,” concludes Johnson.